In-app support chat
- Open Profile → Support and tap Contact support (or open the Support screen).
- Tap New conversation and describe your issue.
- You'll get an automatic acknowledgement, and the Eazymoov team replies in the same thread.
You can attach a file (for example a screenshot) to help explain the problem.
Support conversations
The Support screen has Open and Resolved tabs. When your issue is sorted, the team marks the conversation resolved — you can reopen it by sending another message.
After a conversation you may be asked to rate the support you received. This is optional and helps the team improve.
If support chat isn't available
If the app says support chat isn't available right now, email the address shown on the screen instead.
Before you contact us
For common issues, check Troubleshooting first — many problems (sign-in, subscription not showing, joining a class) have a quick fix.