## In-app support chat

1. Open **Profile → Support** and tap **Contact support** (or open the Support
   screen).
2. Tap **New conversation** and describe your issue.
3. You'll get an automatic acknowledgement, and the Eazymoov team replies in the
   same thread.

You can attach a file (for example a screenshot) to help explain the problem.

## Support conversations

The Support screen has **Open** and **Resolved** tabs. When your issue is sorted,
the team marks the conversation resolved — you can reopen it by sending another
message.

After a conversation you may be asked to **rate the support** you received. This
is optional and helps the team improve.

## If support chat isn't available

If the app says support chat isn't available right now, email the address shown
on the screen instead.

## Before you contact us

For common issues, check [Troubleshooting](../troubleshooting/) first — many
problems (sign-in, subscription not showing, joining a class) have a quick fix.