Account & Privacy
Profile, language, privacy, support, deleting your account
Contacting support
In-app support chat 1. Open Profile → Support and tap Contact support (or open the Support screen). 2. Tap New conversation and describe your issue. 3. You'll get an automatic acknowledgement, and the Eazymoov team replies in the same thread. You can attach a file (for example a screenshot) to help explain the problem. Support conversations The Support screen has Open and Resolved tabs. When your issue is sorted, the team marks the conversation resolved — you can reopen it by sending another message. After a conversation you may be asked to rate the support you received. This is optional and helps the team improve. If support chat isn't available If the app says support chat isn't available right now, email the address shown on the screen instead. Before you contact us For common issues, check Troubleshooting first — many problems (sign-in, subscription not showing, joining a class) have a quick fix.
Deleting your account
How to delete 1. Open Profile. 2. Scroll to Delete account. 3. Read the warning, then confirm with Delete permanently. What happens - Your account and all your data (profile, goals, history, badges, series, messages) are permanently removed. - This cannot be undone. - You're signed out immediately. Your subscription Deleting your account does not cancel your App Store or Google Play subscription. Cancel it separately in your store settings, or you'll continue to be billed. See Managing your subscription. If you signed in with Apple After deleting, if you want to create a brand-new account later with Apple Sign In, you may need to remove Eazymoov from your Apple ID first: iPhone Settings → your name → Sign in with Apple → Eazymoov → Stop Using Apple ID. Then try signing in again — Apple will show the full name-and-email prompt. Just need a break? You don't have to delete your account to stop using Eazymoov. You can simply sign out, or cancel your subscription and keep the free account — your data stays and comes back if you return.
Health and safety
Eazymoov guides you through Tai Chi, Qigong and breathwork. Only you know your body — please practise with care. Before you start - Stay within your comfort zone. Never force a movement or push through strain. - Check with your doctor first if you have a health condition or injury, or if you are pregnant. - Stop immediately and rest if you feel pain, dizziness or shortness of breath. What Eazymoov is and isn't Eazymoov offers general movement guidance. It is not a substitute for professional medical advice, diagnosis or treatment. If in doubt, talk to a qualified health professional. Practising safely at home - Clear enough space around you and use a non-slip surface. - Have something stable nearby to hold for balance work. - Start with Beginner exercises and shorter sessions, and build up. - Use Warm Up exercises before and Cool Down exercises after longer sessions. You agreed to this note during setup; you can revisit these points any time here.
Using Eazymoov offline
Eazymoov needs an internet connection for most things — streaming videos, browsing classes, chat, and syncing your progress. A few things are designed to work without a connection. What works offline - Your session card, subscription and program QR codes. As long as you opened the Session Cards screen at least once while online, the codes are cached and keep rotating offline. An "offline" banner appears and a Retry button lets you reconnect. - Staying signed in. If the app can't reach the server on startup it falls back to your last known state so you're not logged out. - Replaying a recently watched exercise, since the video is cached on the device. What doesn't work offline - Playing a video you haven't watched recently - Enrolling in or joining classes - Chat and support - Recording new sessions (they sync once you're back online) At an in-person class with no signal Open the Session Cards screen before you leave home (while you still have internet). Your QR codes will then work at the venue even with no signal. Swipe between codes to find the right one.
Privacy and usage data
The "Help improve the app" toggle In Profile → Privacy there's a switch called Help improve the app. - On: your app activity (which exercises and features you use) is linked to your account so the Eazymoov team can see what actually helps people and fix problems faster. - Off: usage data stays anonymous — not tied to your account. You choose this during setup and can change it any time. It never affects what you can do in the app. What usage data is and isn't - It's used to understand which exercises and features help members, and to find and fix bugs. - It is never sold or shared with advertisers. - Eazymoov does not track you across other apps or websites. Your data - Profile, goals, history, badges, series, favourites are stored on your account so they follow you across devices. - Legal documents (Privacy Policy, Terms of Use) are linked in Profile → Legal. - To remove everything, see Deleting your account. Permissions the app may ask for | Permission | Why | | --- | --- | | Camera / Microphone | Speaking and being seen in live Zoom classes; profile photo | | Photo library | Choosing a profile photo | | Notifications | Class reminders, streak nudges, badge alerts | | NFC | Linking a physical session card | You can decline any of these and still use the rest of the app.
Your profile and app language
Open your Profile by tapping your photo/avatar. Editing your profile - Profile photo – tap the circle to pick a new photo from your library. - First name / Last name – this is what instructors see on enrolment lists and in chat. - Email – shown for reference. - Training level – Beginner, Intermediate or Advanced. This drives your "For you" suggestions and recommended goal targets. Tap Save changes when done. App language Under App Language you can choose: - Use device language (default) – Eazymoov follows your phone's language. - English, Nederlands, or Français explicitly. The change applies immediately. Exercise and series titles also appear in your chosen language when the instructor has provided a translation. Playback settings Profile → Playback has Auto-repeat exercise video — loop exercise videos until you stop them. Cached video means replays use no extra data. Other profile sections - Subscription – your plan, upgrade, manage, restore - Privacy – the "Help improve the app" toggle - Support – contact the Eazymoov team - Legal – Privacy Policy and Terms of Use - Sign out and Delete account