Subscription & Billing
Plans, billing, restoring and cancelling
Using Eazymoov without a subscription
Most content needs an active subscription or free trial. There is one exception: program content. Program enrolment If an instructor has enrolled you in a program (or you joined one with an enrollment code), you get access to the exercises and series that belong to that program — even with no subscription — for as long as the program is active. - Access starts on the program's start date and ends on its end date. - Outside that window, the program's content locks again. - Program content unlocks only the specific exercises and series in that program, not the whole library. See Joining a program with a code and Accessing program content. Live classes You can attend live classes without a subscription if: - the class is part of a program you're enrolled in, or - you have an active session card from an instructor (each enrolment uses one session). See Enrolling in a class and About session cards. Everything else Browsing the catalogue is always free. Playing an exercise video, starting a series, or creating a goal requires a subscription or trial. When you tap something that needs one, the app shows the plan screen.
Starting, changing and cancelling your subscription
Your subscription is handled through the App Store (iPhone) or Google Play (Android). Eazymoov never sees your card details. Start or upgrade 1. Open Profile → Subscription. 2. Tap Upgrade Plan. 3. Choose Plus or Unlimited, and monthly or yearly. 4. Confirm with your store account. If you're eligible for the free trial, it's applied automatically and nothing is charged yet. Change plan (monthly ↔ yearly, Plus ↔ Unlimited) Tap Manage Subscription in Profile → Subscription. This opens your store's subscription settings, where you can switch plans. Upgrades usually take effect immediately; downgrades take effect at the next renewal. Cancel Cancelling is done in your store, not in Eazymoov: - iPhone: Settings → your name → Subscriptions → Eazymoov → Cancel Subscription. - Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → Eazymoov → Cancel subscription. You keep access until the end of the period you've already paid for. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. Refunds Refunds are handled by Apple or Google under their policies, not by Eazymoov. Use "Report a Problem" on your App Store receipt, or the Play Store refund request flow. After cancelling When your paid period ends, your access drops back to no subscription. Your goals, history, badges and series are kept — they return as soon as you resubscribe.
Plans and what's included
Eazymoov has two subscription plans. Both can be billed monthly or yearly (the yearly option is cheaper per month). Plus Everything you need to practise on your own: - The full exercise video library, step-by-step - Custom series – build and follow your own routines - Goal tracking, streaks and badges - Practice history Unlimited Everything in Plus, plus live classes: - Unlimited enrolment in live online and in-person classes Which one do I need? - If you only practise with the exercise videos and series, Plus is enough. - If you want to join live classes without buying a session card each time, choose Unlimited. Live classes can also be attended on Unlimited, with a session card from an instructor, or if the class is part of a program you're enrolled in — see Enrolling in a class. Free trial New accounts get 7 days free with full access — see How the free trial works. Prices Prices are shown in your local currency on the plan screen (Profile → Upgrade Plan) and always match what your App Store or Google Play account will be charged. Yearly plans show both the per-month equivalent and the full yearly total.
Restoring purchases
If you've paid for Eazymoov but the app doesn't show your subscription — for example on a new phone, after reinstalling, or after signing back in — you can restore it. How to restore 1. Open Profile → Subscription. 2. Tap Restore purchases. 3. Confirm with the App Store or Google Play account that made the original purchase. Within a few seconds the app should show your active plan again. Important - You must be signed in to the same store account (Apple ID / Google account) that bought the subscription. - A subscription is tied to that store account. It can't be moved between an Apple ID and a Google account. - If you bought on iPhone, restore on an iPhone signed in with that Apple ID. Still not showing? Eazymoov re-checks your subscription automatically each time you open the app, so give it a moment after restoring. If it still doesn't appear, see Subscription not showing.