Messages
Chatting with instructors
Managing and archiving conversations
The Chat tab has two sections: Active and Archived. Archiving Archiving tidies a finished conversation out of your Active list. 1. In the Chat tab, open the options on a conversation (long-press or the options button). 2. Choose Archive. Note: archiving moves the conversation to Archived for both people, and messaging is paused until someone unarchives it. Unarchiving Open the Archived tab, open the conversation, and choose Unarchive. Messaging is re-enabled for both people. Deleting Members can't permanently delete a conversation — only an instructor can. If you want a conversation removed entirely, ask the instructor, or archive it and/or block the person. Empty states If you have no conversations yet, the Chat tab suggests messaging a teacher from their profile or an exercise page.
Messaging an instructor
Eazymoov has built-in chat so you can ask instructors questions. Starting a conversation You can message an instructor from: - an exercise page → Message Instructor - a class page → Message Instructor - the Chat tab → New Conversation (search for the instructor by name) The conversation keeps a note of what it started from (a class or an exercise) so the instructor has context. Sending messages Open the conversation, type in the box at the bottom and send. New replies arrive in real time while you have the app open, and you get a "New chat message" notification otherwise. Read receipts Messages show as read once the other person opens the conversation. Who can message whom Members message instructors. Instructors can also start a conversation with you (for example about a training plan or a monthly check-in). Managing conversations See Managing and archiving conversations and Reporting or blocking someone.
Reporting or blocking someone
If a message or another member makes you uncomfortable, you have tools to deal with it. Report a message In a conversation, open the options on a specific message and choose Report message. Confirm. The message is flagged for review by the Eazymoov team. Report a user From the conversation options choose Report user. The person is flagged for review by the team. Block a user Choose Block user and confirm. When you block someone: - You stop receiving messages from them. - The block is also reported to the Eazymoov team for review. - The conversation moves to a Blocked section. Unblocking Open the blocked conversation and choose Unblock. Messaging resumes. What we do with reports Reports go to the Eazymoov moderation team, who review them and take action on accounts that break the rules. You won't always get a direct reply, but every report is looked at. For anything urgent or safety-critical, also contact support.