"QR code has expired"
Your QR code refreshes every 90 seconds and each one is valid for about 2 minutes. Keep the screen open, wait for it to refresh, and let your instructor scan again. Turn your screen brightness up.
"This QR code was already used"
Each code can only be scanned once. Let it refresh to the next code and try again.
"Session card is full" / "has expired"
- A card holds 10 sessions; once used up it's complete.
- Cards are valid 1 year from issue.
- Ask your instructor for a new card.
"No active session card found"
You don't currently have an active card. If you have an Unlimited subscription, show the subscription QR instead. If you're in a program, show the program QR. Otherwise ask your instructor to issue a card.
Wrong QR code
The Session Cards screen can hold several codes (session card, subscription, program). Swipe to the right one for the class.
Nothing scans and I'm offline
QR codes only cache if you opened the Session Cards screen while online at least once. Connect to the internet, open the screen, then they'll work offline.
NFC card won't link
- Turn on NFC (Android: Settings; iPhone: always on).
- Hold the card flat against the back of the phone and hold still.
- If it says the card is linked to another account, ask your instructor.